Frequently Asked Questions

Residents and Jackson Staff:

Residents and other Jackson staff have remote access to the Calder Library's resources for up to one year and must renew their account each year. You will need a UMID/C#. Residents may find their C# and CaneID on their onboarding packet.  

To apply for remote access, complete the online form at the following link: https://umiami.qualtrics.com/jfe/form/SV_2f9YjBOrgePQmy1. Once completed, please wait 1 to 2 business days to access your account. 

Observers:

If you are an observer for longer than a month, you may request remote access for the duration of your stay by completing the form at the following link: https://umiami.qualtrics.com/jfe/form/SV_2f9YjBOrgePQmy1. Once completed, please wait 1 to 2 business days to access your account. 

3D printer users may create their own 3D print files or find files online through NIH 3D or Thingiverse. 

When you are ready to submit a 3D print request, contact staff at the Library Services desk, located on the first floor of Calder Library, or email us at libraryservices@miami.edu with “3D Printing” in the subject line. When submitting a file, make sure it is in .STL or .OBJ format.  

Library staff will email you to confirm your submission, ask any follow-up questions, and notify you when the print is ready for pickup. 

Library users may send documents to the printer from any library computer.  

UM students may send documents from a personal computer by downloading a driver from the following link: https://studentsupport.it.miami.edu/uprint/student_uprint_drivers.php 

JHS employees first need to obtain a UPrint card at the Calder Library Circulation Desk. They may add funds to the card by going to the following link: https://get.cbord.com/miami. Use the full number on the card as your CaneID and the last 4 digits as your password.

After adding funds, JHS and UM staff may send the document to the printer from a library computer. At the printer, log in by swipng the UPrint card and release the document to print. 

For further assistance, please contact the library staff or see the instructions at the following link: https://studentsupport.it.miami.edu/uprint/uprint_guest_instructions.html 

EndNote is available to UM students, faculty, and staff. 

EndNote 21, the latest version, is available for download for both Mac and Windows computers along with previous versions such as X7, X8, and X9. They may be downloaded from the following link: https://www.it.miami.edu/a-z-listing/endnote/index.html  

You may also find more information about EndNote X9 here: https://spmed.library.miami.edu/subjects/endnote 

For instructions or questions on using EndNote, see our tutorial: https://spmed.library.miami.edu/subjects/endnote#tab-2  

You may schedule a meeting with our EndNote specialist, Layal Hneiny, at layal.hneiny@miami.edu. 

All the computers at the Calder Library have SPSS and SAS installed. In addition, Tableau and Prism may be used on select computers on the third floor of the library. 

If you need assistance with these programs, please contact the Biomedical Data Librarian, Dr. Thilani Samarakoon, at thilani.samarakoon@miami.edu.

Furthermore, Maple, Mplus, SPSS, and Stata are available to students for use in the virtual environment through UM Apps: https://umapps.it.miami.edu.

For a complete list of software the university offers, please see the following list: https://www.it.miami.edu/services-and-products/software/index.html.

You may access UpToDate via the Calder Library website — look for the "Popular Resources" box in the center of the homepage (depending on your screen size, you may need to scroll down). At the link, log in or register for a new account.

For mobile access, you must first register for an Up To Date account from the library's website within the UM/Jackson Health System (JHS) IP domain (on campus or remote). Once registered, you can install the UpToDate Mobile App on up to two devices.

To download and install the mobile app:

1. Search for “UpToDate” in your app store. Available for Apple iOS and Android devices.

2. Open the UpToDate Mobile App and log in with the UpToDate username and password you created when registering for your account.

You only need to do this once — the app remembers your user name and password.

To maintain uninterrupted access to UpToDate you will need to confirm your affiliation with University of Miami/ Jackson Health System every 90 days. To do this, simply log in to UpToDate from within the UM/JHS network.

Call numbers are alphanumeric codes that libraries use to organize print books on the bookshelves. 

To find a book at the library by its call number, search for the book in our online catalog. You will find the availability, library location, and call number of the book you are looking for in the result.

The Calder Library uses the National Library of Medicine classification system for its call numbers, which groups books by subjects. All books with the same letters in the call number are about the same topic. For example, if the book’s call number begins with “WG,” you know the book will be about the cardiovascular system.  

To learn what each part of the call number represents, refer to the following chart:

When you are ready to find the book, go to the bookshelves in the library that house the right call number range. The call numbers are found on the lower book spine.  

Using the example above, look for the call number that begins with W in the bookshelves on the third floor of the Calder Library. Then, within the W section, look for the section starting with WG. Within the WG section, look for the number 370. Continue looking for each part of the call number until you find the right book.  

Once you have the book, go to the Circulation Desk on the first floor to check it out. 

Many dissertations and theses completed at UM since 1961 are available through Scholarship@Miami. 

Print copies of all UM dissertations and theses from 1943 to 2008 are available through uSearch but are not stored on public shelves. You must find the record for the title that you want and then click on the Request button.

For more information on how to use uSearch to find and request library items, refer to the How do I search? FAQ.

As a Jackson employee, you have access to numerous services including on-campus computer access, remote access, borrowing privileges for books and other materials, select study rooms, and interlibrary loan.  

Please refer to the following chart for the full list of services available to you: https://umlibraryeast.blob.core.windows.net/uploads/2023/03/calder-accessprivileges-march2023.pdf.

Copies of articles usually take 24-48 hours to retrieve. A PDF copy will be sent to you once the article is available.  

Print materials usually take about 2-3 weeks to arrive at the library. You will be notified once the book is ready for pick up at Calder Library.